Programs

Help Desk Specialist (Certificate)

Program Description

The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

Program Details

  • Major Code: HD41
  • Award Level: Technical Certificate of Credit
  • Location: Griffin Campus and Henry Site
  • Program Entrance Term: Fall, Spring, Summer
  • Minimum Length of Program: 2 terms
  • Minimum Credit Hours for Graduation: 25

Program Requirements

Admission Requirements

  • Submit completed application and application fee
  • Be at least 16 years of age
  • Submit official high school transcript or GED transcript with test scores and ALL post-secondary transcripts in an official sealed envelope
  • Meet assessment requirements

Pre-requisites

All pre-requisite courses must be completed with at least a "C" grade.

Course Expiration

To ensure that students graduate with current skills in computer information systems, all CIST courses must be taken five years prior to graduation. Courses older than five years must be retaken. Courses transferred from other colleges also follow the five year rule.

Program Courses

The following is a suggested path to complete this program in a timely manner. An individual's path to completion may be different based on institutional and personal factors affecting his/her academic progress.

Note: While all courses are offered, they may vary by term and campus. See the program advisor for any questions.

Term Course Title Credits
First Term
COMP 1000 Introduction to Computer Literacy 3
CIST 1001 Computer Concepts 4
CIST 1122 Hardware Installation and Maintenance 4
Elective CIST Operating Systems Elective 3
Options: See CIST Operating Systems Elective Table below
Second Term
CIST 2130 Desktop Support Concepts 3
Elective Choose one: 4
Option 1: CIST 1401 Computer Networking Fundamentals
Option 2: CIST 2451 Cisco Network Fundamentals
Elective CIST Elective 4
Options: See CIST Elective Table below

CIST Operating System Elective

Course Title Credits
CIST 1130 Operating Systems Concepts 3
CIST 2411 Microsoft Client 4
CIST 2412 Microsoft Server Directory Services 4
CIST 2431 UNIX/Linux Introduction 4
CIST 2432 UNIX/Linux Server 4

CIST Elective

Course Title Credits
CIST 1130 Operating Systems Concepts 3
CIST 1601 Information Security Fundamentals 3
CIST 2122 A+ Preparation 3
CIST 2411 Microsoft Client 4
CIST 2412 Microsoft Server Directory Services 4
CIST 2431 UNIX/Linux Introduction 4
CIST 2432 UNIX/Linux Server 4
certified customer service specialist

Program Faculty

Career and Academic Planning